A shopper wants to know why their CashBack has been suspended. Can I help them with this?

Yes! Here's how:

1. Locate the order within the Brand Admin and click into it
2. In the Notes section, you'll see the reason for suspension
3. Determine if the CashBack should be unsuspended
   1. Did the brand say it was okay to unsuspend the CashBack?
   2. Do you see another order in the Brand Admin for this shopper that was an exchange?
4. If yes, click Actions > Unsuspend CashBack

Curious as to why a CashBack might be suspended? Take a look here.